Contact us
Choose the option that matches your enquiry so it reaches the right team.
Website orders & general enquiries
For help with an order placed on barndawg.com, a return or a general question, email help@barndawg.com. If you’re contacting us about a website order, please include your order number.
In-store stock changes regularly, so we’re unable to check availability for individual sets by email. You’re welcome to browse the selection at either shop.
Missing a piece from a set you bought from us?
Email missingpieces@barndawg.com with a copy of your valid receipt or the date of purchase. Please include the set number and, if you know it, the part number. A photo of the piece shown in the instructions can help us identify it.
Sell or trade in LEGO® sets
Our best offers are for brand-new, factory-sealed LEGO® sets.
All trade-in requests must go through our Trade-in Calculator. Whether you have one set or a large collection, enter your set numbers, quantities and condition, then submit your request through the calculator. If you email us a list of sets, we’ll direct you to the calculator.
For help using the calculator or questions about the trade-in process, email trading@barndawg.com.
BrickLink orders & LEGO® parts
For questions or updates about an existing BrickLink order, email bricklink.enquiries@barndawg.com and include your BrickLink order number.
Individual LEGO® parts are sold through our BrickLink store only. Look up the pieces you need by part number and place your order directly through BrickLink. Our listings show all the parts currently available to order. If a part isn’t listed, we’re unable to supply it to order.
You may find additional pieces in the Pick a Brick sections at Long Eaton and Derbion. Loose pieces in store are sold by the bag or box.
Jobs & volunteering
For job applications or longer-term volunteering enquiries, email recruitment@barndawg.com. Please tell us which shop you’re interested in. If you’d like to volunteer, let us know what availability you can commit to.
We consider longer-term volunteering only. Work placements are unavailable at both shops.
Visit our stores
Long Eaton
48 Market Place, Long Eaton, Nottinghamshire NG10 1LT
Wednesday to Saturday 10:30 am–5:30 pm
Sunday 10:30 am–4 pm
Monday and Tuesday Closed
Derbion
Unit 152, Lower East Mall, Derbion Shopping Centre, Derby
Monday to Wednesday 9 am–6 pm
Thursday to Saturday 9 am–7 pm
Sunday and bank holidays 10:30 am–4:30 pm