LOZ Ice Cream/Ice Shapong Shop 1219

Shipping Policy

We provide fast and reliable shipping to ensure your order reaches you promptly. All orders include tracking information so you can monitor your package every step of the way.

Shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times:

From order placement 2–5 business days.

Please note that delivery times may be affected by unexpected delays, including bank holidays, Post Office closures, and increased order volumes during busy periods such as the Christmas season. If you have any questions about your shipment, feel free to contact us.

Return Policy:

At The BarnDawg Store, we want you to be happy with your purchase and stand behind the quality of our products. Please read our return policy carefully to understand your options.

Returns for Faulty Items

If your item arrives faulty or defective, please contact us within 14 days of delivery. We’ll guide you through the return process and offer a replacement or refund.

• Customers are responsible for return shipping costs initially. However, if the item is confirmed faulty after inspection, we will reimburse your return shipping charges.
  
• Items must be returned in their original packaging, including all accessories and documentation.
• Once we receive and confirm the fault, we will promptly process your refund or replacement.
  
  

Change of Mind Returns

If you change your mind after your order has been dispatched, you may return the item within 14 days of delivery at your own cost.

• The item must be returned in the same condition as it was sent, with original packaging and all included accessories.
• Upon receiving the item in perfect condition, we will refund the product price (excluding original shipping fees).
• If the item is returned damaged, opened, or missing parts, we reserve the right to charge a reasonable fee based on the condition, which will be communicated to you on a case-by-case basis.
  
  

Important Notes

• Returns are accepted only within 14 days of delivery.
• We do not accept returns for items that are non-faulty and damaged due to customer use.
• For any questions or to initiate a return, please contact us